Housing Case Manager
PURPOSE: Under the direction of the Site Supervisor, this position is responsible for the delivery of homelessness prevention and housing stabilization services to formerly homeless residents. The position calls for delivery of services to residents by establishing relationships with community service providers; providing information and referral assistance to residents; intervening in resident crises; providing eviction prevention services; coordinating activities that develop community; and coordinating occupational opportunities for residents.
- Practice within scope of licensure, Utah professional code of conduct, and profession-specific code of conduct.
- Builds effective relationships with residents while assessing social service needs. Develops, with the resident, a Service Plan which outlines goals including the identification of strengths, preferences, needs and prior obstacles to housing stability.
- Establish and maintain positive working relationships with referring/collaborating agencies
- Provide case management services including timely correspondence and communications with referring agencies and court personnel
- Participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and client demographics.
- Works in collaboration with community partners to coordinate services for clients.
Assists clients in navigating their way through the social services systems in order to get the services they are requesting and help them remove barriers via advocating for them.
- Maintain client files in accordance with agency, contract, state and federal requirements.
Builds effective relationships with clients while assessing social services needs. Develops a
Service Plan which outlines goals including the identification of strengths, preferences, needs and
prior obstacles to housing stability.
- Advocate for resident access to community resources and services; consult and collaborate with community providers to ensure continuity of
- Assist residents in arranging transportation to Accompany residents to appointments as appropriate. In collaboration with residents, organize, promote and participate in activities within the housing complex that foster community, good resident relationships and overall stability.
- Assist residents in passing monthly unit inspections through personal assistance and coaching, peer support or accessing community resources to maintain housing stability.
- Participate with other staff in planning, organizing and coordinating seasonal
- Works collaboratively with co-workers to uphold the missions of both the agency and the housing
- Performs collaborative activities to attain team objectives. Participates in regular meetings between social service agencies and housing complex management staff to collaboratively increase stability and retention of
- Provides backup to other social service staff as neede
- Maintains a working knowledge of community organizations and social service agencies and resources ensuring that residents use community resources to the greatest extent
- Completes all documentation in HMIS and/or RPMS systems in a timely manner. Ensures reports are submitted timely.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent interpersonal skills with the ability to respectfully interact with all people
- Excellent professional communication skills, verbal and written.
- Ability to work effectively as part of a multidisciplinary team
- Computer Ability to operate standard office equipment.
- Ability to function effectively in stressful situations, prioritize tasks and work on multiple tasks
- Direct experience assisting individuals experiencing homelessness
- Experience working as a member of a multidisciplinary team
- Possess a valid Utah driver’s license or ability to obtain upon hire
- Demonstrate a clean driving record and ability to be insured on UICSL auto policy
- Demonstrate a clean criminal background investigation report.
- Bachelor’s Degree in a social or human service field and three years’ experience working with individuals who are disabled and low income or homeless; OR an equivalent combination of education and experience.
- SSW certification or the ability to obtain within 6 months
- Ability to communicate effectively in English, both orally and in
- Ability to work well with other employees, residents and the public under varying Ability to relate and communicate with persons from all socio-economic, ethnic and racial backgrounds.
- Ability to interpret and implement policies, procedures and
- Ability to follow instructions and make decisions in accordance with policies, procedures and
- Ability to maintain confidentiality.
This job description should not be construed to imply that these requirements are exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties, as may be required. This job description is not a contract for employment and is subject to change based on funding.
Under the Indian Hiring Preference Act, the Urban Indian Center of SL gives preference to qualified American
Indian/Alaska Native applicants.